Frequently Asked Questions
jibazz FAQ — Answers to All Your Questions
From opening an account to claiming bonuses, making deposits and withdrawals, and safe gaming — straightforward answers to the most common questions from Bangladeshi players.
Thousands of Bangladeshi players enjoy betting and casino games at jibazz every day. Whether you are a new player or experienced, it is natural to have many questions. Below we have compiled detailed answers on account registration, deposits and withdrawals via bKash and Nagad, the rules for slots and cricket betting, welcome bonus terms, and responsible gaming. If you cannot find an answer to your question, contact our 24/7 live chat support.
Account and Registration
Account
To open an account at jibazz, you need an active mobile number and an email address. During registration, you will need to provide your full name, date of birth, and a strong password. Only one account can be created per device. You must be at least 21 years old.
Yes. A verification link is sent to the email address you provide right after registration. Clicking the link activates your account. If you do not receive the email, check your spam folder or get help from jibazz live chat.
Go to the login page and click the "Forgot password?" option. Enter your registered email or mobile number and a reset link will be sent to you. The link remains active for 30 minutes. If you have trouble, contact us at [email protected].
No. Under jibazz rules, each player may hold only one account. Creating multiple accounts may result in all accounts being permanently closed and any balance being forfeited. This rule is strictly enforced to ensure fair and safe gaming.
Changing your email or mobile number requires assistance from the support team. Your name or date of birth cannot normally be changed, as these are used for identity verification. If you need a correction, contact us via live chat or at [email protected].
Deposits and Withdrawals
Payment
Deposits via bKash are usually instant — in most cases the funds appear in your account within seconds. The minimum deposit amount is ৳200. Go to the jibazz payment page, select bKash, enter the amount, and confirm with the PIN sent to your mobile.
Yes. All four mobile banking methods — bKash, Nagad, Rocket, and Upay — are fully active at jibazz. Bank transfer is also available. The minimum deposit is ৳200 for all methods.
Withdrawal requests are usually processed within 10 to 45 minutes. The minimum withdrawal amount is ৳800. Bank transfers may take a little longer. All withdrawals are processed once verification is complete.
jibazz does not charge any deposit or withdrawal fees. However, your payment provider (such as bKash or Nagad) may apply their own service charges — this depends on that provider's own policies.
If a withdrawal request takes more than 45 minutes, contact jibazz live chat. Have your transaction ID and amount ready. You can also email [email protected] for a quick resolution.
Major commercial banks in Bangladesh can be used for bank transfers at jibazz — such as Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. Check the deposit page or live chat for the full list of supported banks.
Games and How to Play
Games
Find the BPL match in the cricket betting section at jibazz. You can bet before the match starts or live during play. Bet types include: match winner, toss, total runs, partnership, top run scorer, and more. Check the odds carefully before placing a bet and stay within your budget.
RTP, or Return to Player, is the average rate at which players can expect to get back their money over the long term. All slot games at jibazz are built by recognised software providers such as PG Soft, Pragmatic Play, and JILI, who ensure fair play through independent auditing. Every spin is controlled by a Random Number Generator (RNG).
jibazz live casino offers Baccarat, Roulette, Blackjack, Teen Patti, Andar Bahar, and many more games with real dealers. Games can be selected from the portfolios of Evolution Gaming and Ezugi. With a stable internet connection, everything can be enjoyed on mobile too.
Yes. jibazz is fully mobile-responsive. All games can be played directly from the browser on both Android and iOS devices — no separate app download is needed. Using Chrome or Safari gives you the best experience.
Yes. For the T20 World Cup and other major cricket tournaments, jibazz offers live or in-play betting. You can place bets at odds that update in real time while the match is in progress. New markets are also updated after every over.
Bonuses and Promotions
Bonus
The jibazz welcome bonus is a 100% match bonus on your first deposit, up to ৳10,000. For example: deposit ৳1,000 and get a ৳1,000 bonus, giving a total balance of ৳2,000. Deposit ৳22,000 and receive the maximum bonus of ৳10,000, giving a total of ৳32,000. A 20x wagering requirement must be met before the bonus can be withdrawn.
A 20x wagering requirement means you must place bets totalling the bonus amount multiplied by 20. For example: a ৳1,000 bonus requires ৳20,000 in wagering. Winnings from the bonus cannot be withdrawn until this condition is met.
The jibazz VIP program has five tiers — Bronze, Silver, Gold, Platinum, and Diamond. Playing regularly moves you up the tiers and earns you weekly cashback: Bronze 0.3%, Silver 0.6%, Gold 0.9%, Platinum 1.2%, and Diamond up to 1.5%. Cashback is credited directly to your account.
jibazz runs seasonal promotions regularly. Special bonus offers are available during Eid, Pohela Boishakh, and major cricket tournaments. Check the promotions page for active offers or ask via live chat.
Yes, you can cancel an active bonus if you wish. However, cancelling a bonus will also cancel any winnings earned from that bonus. Use live chat or the settings page to cancel a bonus.
Security and Responsible Gaming
Security
Yes. jibazz uses SSL encryption technology to keep all personal and financial information secure. Personal data is never sold or shared with any third party from our servers. Read the privacy policy for more details.
Yes. jibazz is for players aged 21 and above only. Age is verified at the time of registration. We follow a strict age verification process to keep minors protected from gaming.
Yes. jibazz provides responsible gaming tools that let you set daily, weekly, or monthly deposit limits. You can also activate a temporary break (Cool-off) or self-exclusion (Self-exclusion) at any time. Full details are available on the responsible gaming page.
Absolutely. You can contact jibazz support at any time to request a temporary or permanent account closure. The self-exclusion period can range from 1 week to permanent. Responsible gaming is our first priority.
If you are experiencing any problem related to gaming, the jibazz 24/7 Bengali support team is always ready to help. You can reach us directly via live chat or at [email protected]. Gaming addiction is a serious matter — seeking professional help when needed is the right decision.
If you think someone is using your account without authorisation, change your password immediately and notify jibazz live chat. The team will temporarily lock the account and investigate. Use a strong, unique password and never share it with anyone.
Need More Help?
Live Chat Support
Instant support in Bengali, 24/7. Our team is always ready for any question you have.
Email Support
For detailed questions, email us at [email protected]. We respond quickly.
Read Our Policies
Full details are available on the Terms and Conditions and Responsible Gaming pages.
Still have questions? Contact support
Our Bengali support team is with you 24 hours a day, 7 days a week. Come to live chat and ask your question directly — you will get a quick resolution.